Privacy Policy

About this Privacy Policy

We respect the privacy of players in Australia and aim to handle personal information responsibly. This policy applies to information connected with your use of the Unibet Casino website, account and related services. It should be read together with any other terms or notices displayed on the website.

Personal information means information that identifies you, or that can reasonably be connected with you. The information we handle depends on how you use the website, the services you request and the checks that may be required before or during your account activity. You may be able to browse some areas without providing information, but account services generally require certain details.

We try to collect information that is reasonably needed for a clear purpose. Information may be collected directly from you, created through your use of the website, or received from service providers and other sources where this is permitted and necessary. If you do not provide information that is needed for account operation, verification, payments or legal compliance, some services may not be available.

How information may be used and shared

Information may be used to operate and administer your account, provide requested services, process transactions, verify account details, communicate important information and answer support questions. It may also be used to maintain website functionality, monitor performance, prevent unauthorised access and investigate suspected fraud, misuse or other harmful activity.

We may use information to meet legal, regulatory, court or law-enforcement requirements that apply to the service. This can include keeping records, completing verification checks, responding to lawful requests, identifying suspicious activity and protecting the rights, safety and property of players and the website.

Information may be shared with carefully selected service providers that help operate the website or provide services on our behalf. Depending on the service involved, these providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics or security. They should receive only information reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect the website or its users, investigate suspected unlawful activity, or support a business or technical change. We do not treat the sale of personal information as a normal part of providing casino services.

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, online service or electronic transmission can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device and notify support if they suspect that an account or communication has been compromised.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. You can ask us to explain how your information is handled and request appropriate action. These rights are not always absolute, and a request may be limited where information must be retained, disclosure could affect another person, or a legal or security reason applies.

• Access your personal information and receive general information about how it is being used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
• Withdraw consent to marketing communications or other processing that relies on your consent. Withdrawal does not affect processing that is based on another lawful reason or information needed for essential account services.
• Ask questions or raise a concern about the way your personal information has been handled.

To exercise these rights, or to make a privacy or data request, contact support@unibetcasino.win. Please describe your request clearly and provide enough information for us to understand what you need. We may need to confirm your identity or account ownership before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person.

We aim to handle privacy requests within a reasonable time. The time and information needed may depend on the type and complexity of the request. If we cannot complete a request, we will generally explain the reason, subject to any restriction that applies. You may also contact us if you believe information held about you is inaccurate or if you have concerns about a privacy response.

Account closure and record retention

If you close your account, we may stop using information for ordinary account activity, but account closure does not necessarily mean that all records can be deleted immediately. Some records must be kept for a period required by law or for legitimate security, dispute, transaction and compliance purposes. After the relevant period, information may be securely deleted, anonymised or retained only where there is a continuing lawful reason.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on the website. Players should review this page occasionally so they remain informed about how information may be handled.