Betting Rules

These betting rules explain the general conditions that apply when you use Unibet Casino to place wagers or play eligible games. Please read these rules together with the specific rules, information and terms shown for the relevant product or game before placing a bet. By using the website, opening or maintaining an account, or submitting a wager, you confirm that you understand and accept the rules that apply to your activity.

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1. General betting requirements

Unibet Casino provides online gambling services to eligible customers in accordance with the laws and requirements that apply to the service and the customer’s location. You are responsible for making sure that online gambling is legal for you before you use the website. If you are located in Australia, you must comply with the laws that apply in your state or territory, as well as any applicable federal requirements.

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You must be at least the legal gambling age that applies where you live. In Australia, the legal gambling age is generally 18. We may ask you to provide information or documents to confirm your age, identity, address or location. You must provide information that is complete, accurate and current. An account must be used only by the person in whose name it is registered.

You must keep your account login details private and take reasonable steps to prevent another person from accessing your account. You must tell us promptly if you believe that your account, password or payment information has been used without your permission. You are responsible for activity carried out through your account until the issue has been reported and appropriate action has been taken.

Do not open or use an account on behalf of another person.
Do not allow another person to place bets using your account.
Do not use false, misleading or incomplete information.
Do not attempt to avoid, bypass or interfere with identity, age, location or security checks.
Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
Use only payment methods that are in your name or that you are authorised to use.

We may restrict, suspend or close an account where this is necessary to protect customers, comply with legal obligations, investigate suspected misuse, correct an error or maintain the security and integrity of the website. Where appropriate, we may also review wagers, transactions and account activity before taking further action.

2. Placing and confirming a bet

Before placing a bet, check the game, market, selection, stake, price or other displayed details carefully. The information shown on the website may vary depending on the product, event, game or wager type. Specific product rules may include additional requirements about eligible selections, minimum or maximum stakes, combinations, game features, timing and settlement. Those details will apply to the relevant wager.

A bet is submitted when you follow the instructions on the website to confirm it. A bet is not necessarily accepted merely because you have selected an option or entered a stake. Acceptance may depend on the availability of the market or game, successful processing, account status, applicable checks and the information displayed at the time of confirmation.

You should wait for confirmation that a bet has been accepted and keep a record of the confirmation shown in your account. If the website displays an error, times out, disconnects or does not provide confirmation, do not assume that the bet was accepted or rejected. Check your account history before trying to submit the same bet again. If the status remains unclear, follow the available support or complaints process.

Prices, stakes and displayed information

Prices, odds, balances, game information and other displayed content can change. A displayed price or selection may be unavailable by the time a bet is submitted. Where a product allows a price or selection to be changed before acceptance, you will be shown the relevant information where reasonably practicable. You should review the final details before confirming the wager.

You must make sure that the stake and selection are correct before confirming a bet. Once accepted, a wager will generally be treated as final unless the specific product rules, applicable law or an identified error provides otherwise. A request to cancel, amend or withdraw a bet is not effective unless it has been expressly confirmed through the relevant process.

Games and automated outcomes

For games that use random or automated outcomes, each result is determined by the game system and the applicable game rules. Previous results do not influence future results. A strategy, pattern or sequence of play cannot guarantee a particular outcome. You should not place a bet because you believe that a result is due or because earlier results appear to form a pattern.

3. Results, settlement and corrections

Bets are settled using the result, status or outcome determined under the rules for the relevant game, event or market. The specific product rules will explain how outcomes are treated, including any conditions relating to cancelled, postponed, interrupted, abandoned or incomplete events. If the relevant rules do not cover a situation, the bet may be reviewed using the information reasonably available and the principles that apply to the product.

A result may be corrected where it was based on inaccurate, incomplete or later-revised information, or where a settlement error has been identified. If a wager has been settled incorrectly, the account balance may be adjusted to reflect the correct result. This can include reversing an incorrect credit or returning a stake where the applicable rules require that outcome.

Obvious errors may be corrected. An obvious error can include a clear mistake in a displayed price, result, selection, game status, settlement, stake or other material information. The effect of an error will depend on the circumstances and the specific rules for the product. We may take reasonable steps to restore the position that would have applied if the error had not occurred.

If a technical fault affects a game, wager, result or account record, the affected activity may be cancelled, reviewed or corrected in line with the applicable rules. You must not knowingly take advantage of a fault, delay, incorrect display or system vulnerability. Any resulting account credit or other benefit may be removed after investigation.

Account balances and payments

Your account balance should be checked regularly. If you notice an unexplained transaction, incorrect settlement or balance issue, report it through the available customer support process as soon as possible. We may delay, refuse or review a payment or withdrawal where identity checks, payment checks, security reviews or other legal requirements have not been completed.

You must not deposit or wager funds obtained through unlawful activity or funds that you cannot afford to lose. Payment activity may be monitored for security, fraud prevention and compliance purposes. Any available payment, withdrawal, stake or account conditions will be shown in the relevant terms or account information and may be subject to change where permitted.

4. Responsible play, complaints and rule changes

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and do not gamble with money needed for everyday expenses. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never chase losses by increasing your stakes.

Only gamble with funds you can afford to lose.
Set personal time and spending limits before starting.
Keep track of your deposits, wagers and results.
Do not borrow money or sell belongings to fund gambling.
Do not ask another person to gamble for you or use another person’s account.
Stop playing and seek support if gambling is affecting your finances, relationships, work or wellbeing.

Tools may be available to help you manage your play, such as deposit limits, time reminders, breaks, account restrictions or self-exclusion. Availability and operation can depend on the product and the applicable requirements. If you believe gambling is becoming difficult to control, use the responsible gambling information available on the website and consider speaking with an appropriately qualified support service.

Questions and complaints

If you have a question about a bet, result, transaction or account decision, check the relevant product rules and your account history first. If the issue is not resolved, contact customer support through the channels made available on the website. Include enough information for the matter to be reviewed, such as the date, product, wager reference where available and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Complaints are reviewed according to the applicable process. We may ask for further information before providing an outcome. If you remain dissatisfied, any further review or external escalation options that apply to your location will be explained through the relevant process.

Changes to these rules

These betting rules may be updated to reflect changes to the website, products, technology, legal requirements or operating procedures. The current version will be made available on the website. You should review the rules before placing a bet, particularly after an update. The rules that apply to an accepted wager will be determined by the applicable terms and product information in force for that wager, subject to any required legal correction.